What Does Your Fixed Price Boiler Repair Include?
Does not include
Boiler not covered? Don't worry, we can still help you!
- If your boiler is not included in the fixed price offer, you can still get it repaired.
- You'll just be charged our standard hourly rate, plus materials, for the repair.
- You'll still get the same levels of service, a 1 year guarantee on any parts fitted, and a gas safety check.
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Questions & Answers
It depends on the time of year and the weather.
In the warmer months, we can usually attend on the same or next day, if it's a working day.
In the colder months, because it's so busy, you may need to wait a few days for an appointment.
We can fix any boiler except oil boilers, LPG boilers, boilers rated over 70kW or those considered beyond economical repair. Other than that, we'll do our best to fix it for you.
Just bear in mind that we can't fix some boilers under the fixed price repair offer. These will be charged at an hourly rate plus materials. You can see which boilers are covered here.
You won't pay a callout fee or a minimum charge if your boiler is eligible for a fixed fee boiler repair. You can check if your boiler is eligible here.
If your boiler isn't eligible for a fixed fee boiler repair, you will need to pay a minimum charge of 1 hour's labour if you would like an engineer to come out. You can view our hourly rates here.
Sometimes boilers are considered beyond economical repair. This means that either the part needed to fix it is no longer available - or the cost of repairing it is approaching the cost of a replacement boiler.
If this is the case, we will let you know as soon as possible and explain why you need a new boiler. We'll give you a full written quote for a new boiler and leave it up to you to decide what to do next.
If you decide to use us to replace your boiler, we'll aim to prioritise you to get your new boiler fitted within 48 hours.
Are you worried you may need a new boiler, but don't know how much it'll cost? Go to our new boiler page and get a free online quote here. It'll give you a rough idea of the cost if the worst happens.
Our Promise To You
As a boiler repair customer, we promise to give you the following benefits:
Free Boiler Service
It's not enough to just fix your boiler. We want to make sure you're safe and the boiler's working properly. That's why you get a free Standard Boiler Service when we repair your boiler.
98% Fix Rate
If your boiler goes wrong, you won't be without heating or hot water for long. Most faults are fixed on the first visit - and if your boiler needs parts, we can usually get them the next day.
If you qualify for a fixed price repair, your price includes as many call outs as needed to fix the problem with your boiler.
Call-Outs & Labour Included
Fixed price repairs include all call-outs and labour to fix the problem with your boiler.
No Hidden Charges
All our prices are clear and upfront with no sneaky hidden charges or excesses.
When you ring to book an engineer, you'll get through to a charming person right here in the UK. Not someone thousands of miles away.